Surgery Complications Don’t Just Occur During Surgeries
The prospect of surgery is frightening for many patients. Their fears, though, tend to center around the surgery itself which is only the tip of the iceberg in terms of the best predictors for great outcomes. In fact, it’s not just what happens during surgery, but what happens before and after—in and outside of your facility—that can result in improved outcomes, and decreased costs. The success of a surgery is dependent on seamless transitions and continual communication from diagnosis to after-care and follow-up.
Unfortunately, breakdowns in healthcare processes and communication are all too frequent. Patients themselves can contribute to these breakdowns when they don’t understand—or don’t admit they don’t understand—the instructions they’ve received, when they don’t follow recommendations and, in some cases, when they fail to show up for scheduled appointments, tests and even procedures.
As one doctor – Kurian Thott, MD, an ob-gyn in Stafford, Virginia, told Reader’s Digest:
“It’s not making a mistake in the operating room; it’s the noncompliant patients. When patients don’t do what we tell them, bad things can happen.”
Another insight revealed through this Reader’s Digest round-up: “Patients get really detail-oriented about a surgery technique but forget to focus on basics like pre-op and post-op instructions.”
We know that surgery success is a continuum that starts well before the surgery is scheduled and extends days, weeks or even months after the procedure is done. Managing all of the moving parts along this continuum, without automation or technology, is challenging to say the least. Unless we’re capturing and documenting every step along the way, every instruction, every patient question and every provider response—and offering the opportunity for both providers and patients to have access to these instructions and responses—too many key inputs can be missed.
Automation can help to avoid or minimize many of these risks. We’ve found that technology can be used to improve care, decision-making and profitability. Through automation, patients, providers and healthcare organizations can benefit in innumerable ways.
• Patients can save time, reduce unnecessary visits, have access to their care team from wherever they are, and track their progress over time.
• Providers save time and increase comprehension in patient education, ensure consistent and well-documented communication, and improve patient satisfaction.
• Healthcare organizations can cut costs, increase patient satisfaction and loyalty, gain insights into risk factors and reduce LOS and readmission costs.
Communication—between providers and patients, and between the care team, is essential to drive down costs, drive down readmissions, increase safety and improve positive outcomes. “When data is not properly organized around the patient, clinicians, administrator and family, fractures in overall communication and care occur which leads to higher risks, higher costs and diminished, or poor, outcomes,” said Rick Holbrook, CEO at ViiMed. “Our vision is to reduce these complexities through a platform that provides a multi-venue, multi-discipline and multi-disease management process to manage workflows and communication.”
ViiMed provides healthcare software solutions to help improve care coordination between patients, caregivers and providers by extending automated, personalized care plans for patients to self-manage their treatments and recovery, and for providers to proactively engage and remotely monitor patients via telehealth applications. Our customizable, scalable and secure SaaS platform seamlessly integrates with electronic medical records and other health IT applications. Healthcare organizations rely on ViiMed to help standardize care, monitor patient care quality and safety, improve patient and family satisfaction, track outcomes, and increase operational efficiency and financial performance.
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